Jul 30, 2018
To build the workplace of
tomorrow, it’s become critical to empathize with and understand
employees’ needs, motivations and aspirations; provide employees
with the freedom and empowerment to define what their own
experience should be. As customers are now accustomed to drive
their own experiences, employees expect the same level of
personalization from their employees. Gone are the days where
organizations treated their employees as the same bunch.
Employers must change their mindset and adopt more of a consumer approach to engage with their employees.
Technology (think of people data, AI, machine learning) plays an important role in the design and delivery of those experiences, but the human element will always be at the center of the EX. Analysts, HR futurists and forward-thinking business leaders are challenging HR leaders to think about whether or not they are ready for a future of work that incorporates both an emphasis on technology, robotics and AI, alongside a requirement to embrace the people side of work and human needs.
Tomorrow’s successful workplaces
will be the ones who put people first.
Mark Williams is the Chief Marketing Officer at MHR and People First (division of MHR), a UK-based company which focuses on technology to redefine the future of work, change to the employer-employee relationship and re-humanize the workplace.
Today with Mark we talk about:
- Why it is critical for employers to change their mindset and adopt more of a consumer approach to engage with their employees.
- What organizations should do to create personalized employee experiences.
- What place technology and the human element play in designing these experiences.
- What companies should do to ensure privacy while using employee data to deliver those experiences.
- Which metrics companies should put in place to measure the effectiveness of their EX initiatives and the impact on the business.
Note: you can follow Mark on LinkedIn, Twitter and People First on LinkedIn, Twitter and Facebook.
This episode is brought to you
by Fusion Alliance. Fusion Alliance
delivers holistic solutions fusing together data, digital and
technology to redefine customer experiences and move your ideas to
execution. That’s why businesses across multiple industries have
relied on Fusion’s expertise and partnership for over 25
If you want to send me feedback, suggestions for future topics or guests, you can reach me at firstname.lastname@example.org or on Twitter @eX_Summit.
Thanks for listening.
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