Jul 10, 2017
Appirio is a global services company
that helps customers create next-generation Worker & Customer
Experiences using the latest cloud technologies. For Stephen Pruden,
Appirio's Sr. Vice President of Human Resources, "happy workers
make happy customers. It’s a virtuous cycle, where success creates
In this episode with Stephen, you will learn:
- The importance
of worker or employee journey map.
- How worker communication is critical to the experience.
- What worker engagement and measurement means to the organization.
- What's the role of technology, especially with a remote workforce.
- How employee experience and customer experience are intertwined
- What’s Appirio’s Worker Experience Tour is all about.
This episode is brought you by MOLD. Mold is a full-service brand
agency that works with artists, writers and creatives to help its
clients increase sales, book more gigs and boost audience
engagement. Its creative team of graphic designers, videographers,
writers and brand managers work together to make sure that every
time a client’s name is seen or heard, it shines.
If you want to send me feedback, suggestions for future topics or guests, you can reach me at email@example.com or on Twitter @eX_Summit.
Thanks for listening.