Sep 25, 2017
There is a plethora of content about the workplace generational divide. While there’s some truth to that, there are many myths as well.
Among the myths: Millennials need constant attention, lack decorum, and don’t seem to to know how to navigate basic tasks.
There’s no question that a generation 80 million strong...
Sep 18, 2017
Over the past few
decades we have designed the humanity out of our organizations. But
today we are starting to realize that this way of thinking about
work no longer makes sense.
This is Jacob Morgan's statement in his latest book, "The Employee Experience Advantage".
The war for talent has never been fiercer, and in...
Sep 11, 2017
The science of measuring of customer experience, its
relationship to loyalty and satisfaction and the likelihood that it
will lead to future business is now a well-established tool in the
hands of marketers.
A similarly strong relationship exists between the quality of the employee experience and engagement which...
Sep 4, 2017
Your people are more important than your products or services
for your long-term success.
Every day, they drive out of your parking lot carrying institutional knowledge about how your business operates. If your culture engages them to stay and contribute, your ability to build and sustain a culture that thrives in...