Sep 18, 2017
Over the past few
decades we have designed the humanity out of our organizations. But
today we are starting to realize that this way of thinking about
work no longer makes sense.
This is Jacob Morgan's statement in his latest book, "The Employee Experience Advantage".
The war for talent has never been fiercer, and in...
Sep 11, 2017
The science of measuring of customer experience, its
relationship to loyalty and satisfaction and the likelihood that it
will lead to future business is now a well-established tool in the
hands of marketers.
A similarly strong relationship exists between the quality of the employee experience and engagement which...
Sep 4, 2017
Your people are more important than your products or services
for your long-term success.
Every day, they drive out of your parking lot carrying institutional knowledge about how your business operates. If your culture engages them to stay and contribute, your ability to build and sustain a culture that thrives in...
Aug 28, 2017
individuals are drawn to organizations that continually refresh
their systems, processes, and strategic initiatives.
The best talent policies respond to changing conditions on the ground and to cultural differences across the globe. Still, many organizations struggle with how to approach talent...
Aug 21, 2017
Collaboration is about enhancing each other’s work and creating a harmony. It’s following a smart plan to avoid confusion and waste. Collaboration is creating something greater as a group than would be possible for an individual.
Design collaboration in large companies can be difficult because you might try to...